Our Site
We aim to regularly update the site regularly, and may change the content at any point. If the need arises, we may suspend access to the site, or close it indefinitely. Any of the content on the website may be out of date at any time and we are under no obligation to update this material.
Viruses, Hacking & Other Offences
In using this site, you must not knowingly introduce viruses, trojans, worms, logic bombs or other malicious or technologically harmful material. You must not try to gain unauthorised access to the site, the site’s server or any server, computer or database connected to the site. You must not attack the site through a denial-of-service attack or a distributed denial-of service attack.
In breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any of these breaches to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, you will immediately lose your right to use the site.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, virus or any other technologically harmful material that infects your computer equipment, computer programs, data or other proprietary material due to your use of the site or to downloading any material posted on it, or on any website linked to it.
Linking To Our Site
You may link to the home page of this site, provided you do so in a way that is legal and does not damage or take advantage of our reputation. You must not establish a link that suggests any form of association, approval or endorsement on our part where none exists.
You must not establish a link from a website that does not belong to you.
You may not frame our site on any other site, and you may not create a link to any part of the site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must not contain any unlawful, defamatory, obscene, threatening or otherwise offensive material.
If you wish to make any use of material on the site other than that set out above, please request it in writing using our “Contact Us”.
Terms & Conditions
If any part or parts of these Terms and Conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered severable from these Terms and Conditions thereby not preventing the remainder from being enforceable or effective. These Terms and Conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these Terms and Conditions as revisions are binding upon you. Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or wrongly described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen’s Advice Bureau
Promotion Periods
Unless stated otherwise, promotion periods will be from 8am until midnight on specifically stated dates.
Privacy Policy
Our Promise… We promise never to share your information with anyone.
We will never pass your details on to a third party for marketing purposes. We may contact you with promotions we think might interest you either by mail, telephone or email. You always have the choice to opt out of further communications.
Your personal Information
As with all retail websites, we collect personal information when opening your account and processing your orders.
What information do we collect
The information we collect is:
- Your name
- Email address, so we can email you order confirmations, delivery delays, offers etc.
- Delivery address, an obvious one
- Telephone number, we’ll only call regarding your order
- Payment details, we only ask for these when you place an order
Any information we collect about customers’ buying habits is used to improve the website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.
We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems, and occasionally to send you special offers and promotions.
Our Courier Service has selected access to your details for delivery purposes only.
We contact you to update you about exciting new product launches, and offers which are exclusive to our Contact List.
Delivery & Shipping
We take extra care to ensure your shopping experience with us is enjoyable and stress-free. The following information outlines everything you need to know about our Delivery and Returns policies.
| UK – Postage and Packaging
|
Free on all items |
| Europe (France, Germany, Italy, Netherlands, Spain) – Postage and Packaging | £10.00 |
| North America (United States & Canada) – Postage and Packaging | £14.00 |
*UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays.
Our UK Standard Delivery time is 3 to 5 working days and 10 to 14 working days (after authorisation receipt of payment), this is an estimated delivery date – although we make every effort to have your items delivered within stated times, delays caused by our suppliers and the Royal Mail or courier services are not under our control, so we cannot accept any liability on delivery delays for up to 21 days from dispatch. This means we are not liable for any losses, costs, damages or expenses that arise due to their failure to meet the estimated delivery date.
We will deliver your items to the address you provided us when placing your order. Depending on the package size and value of the stock you’ve chosen, you might be asked to sign for the goods.
Returns
Earrings cannot be refunded for hygiene reasons.
We pride ourselves on quality products and good customer service so we hope that you are pleased with your item/s. If for any reason you are not happy please contact us directly via e-mail to inform us of any issues.
Key things to remember if you require a refund:
- The item must be returned in a clean, unused and unaltered condition and in its original packaging and with the authenticity card if supplied.
- The only exceptions on refunding items are those that have been personalised to your specification.
- Refunds made under this returns policy will not include either the original postage and packing charge or any return costs.
- Refunds will be made to the original means of payment.
- This policy does not affect your statutory rights.
- Ensure that the outer packaging for your return item is suitable to protect it while in transit to our return address.
- If you return an item for refund that was part of a promotional offer, kindly return any free gift that was supplied as part of that promotion.